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Questions, answered properly

Everything people ask before and after subscribing — grouped so you can skip to the part you care about. Cannot find yours? Message us; a person replies, usually within the hour.

Getting started
What exactly is NorvikTV?

NorvikTV is an IPTV subscription. Instead of a satellite dish or a cable box, your channels arrive over the internet connection you already pay for. You get a username, a password and a server address, enter them once into a player app on your TV, phone or computer, and 90,000+ live channels plus 270,000+ films and series appear inside a seven-day TV guide.

Do I need any equipment?

No. There is no box to buy, no dish to mount and no engineer visit. If you already own a Smart TV, a Firestick, an Android box, a phone, a tablet or a laptop, that is all you need.

How long does activation take?

Usually about 5 minutes, at any hour of the day. We build the line by hand after you confirm the plan and the device, then send credentials with a setup guide written for that exact device.

Can I try it before paying?

Yes. There is a 24-hour free trial with the full catalogue, no card and no automatic charge when it ends.

Devices and setup
Which devices are supported?

Samsung and LG Smart TVs, Android TV and Android phones or tablets, iPhone, iPad and Apple TV, Amazon Firestick and Fire TV Cube, MAG boxes, Enigma2 receivers, Formuler, Windows, macOS and any modern browser.

Which app do I use?

Whichever you prefer — IPTV Smarters, TiviMate, XCIPTV, GSE Smart IPTV, Perfect Player, Smart STB, Kodi or VLC. We support them all and send instructions for the one you pick.

Can I watch on more than one screen?

Yes, up to 5 streams at the same time. You can install the app on as many devices as you like — the limit only applies to simultaneous playback.

What internet speed do I need?

About 10 Mbps for HD and 25 Mbps for 4K. The player adapts continuously, so a slower moment softens the picture rather than stopping it.

Does it work with a VPN?

Yes, and it works without one. A VPN can occasionally slow things down depending on the server you pick; if you see buffering with a VPN on, try switching it off to isolate the cause.

Channels and content
How many channels are there really?

The line-up is 90,000+ live channels. The channel-list page breaks that down by category and by region, and the two tables total exactly that figure — no rounding up.

Do you carry Nordic channels?

Yes. The Norwegian, Swedish, Danish, Finnish and Icelandic broadcasters are all carried, alongside UK, European, North American, MENA, Asian and Latin American bouquets — 120+ countries in total.

Is sport included?

Yes, all of it, on every plan. 14,000+ sport channels including pay-per-view events. There is no separate sport package to buy.

Is there a TV guide?

Yes — a full seven-day EPG with catch-up and start-over on channels that support it, searchable by title across the whole week.

What about adult channels?

They are included on the 6-month, 1-year and 2-year plans and are switched off by default. Ask support to enable them, or to remove them again, at any time.

Payment and refunds
How do I pay?

You confirm the plan with us on WhatsApp or Telegram and we send a payment link. We accept card (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay and Bitcoin. No payment details are stored on this website.

Does it renew automatically?

No. You pay once for the term you chose and nothing renews by itself. Near the end we send a reminder and you decide.

Can I get a refund?

Yes — a 14-day money-back guarantee on every paid plan. If the service does not work properly on your setup and we cannot fix it, you get your money back. The refund policy page has the full terms.

Can I upgrade mid-term?

Yes. Message support and we credit what is left on your current term against the longer one, so you never pay twice for the same days.

Problems and support
What do I do if a channel freezes?

Change channel and come back — that forces the player to pick a fresh source, and our failover usually has you on another feed within a second. If a specific channel keeps failing, tell support and we fix that source.

How fast is support?

Median first reply is under fifteen minutes, 24 hours a day including weekends, and it is a person rather than a bot.

Something is buffering — is it you or me?

Run a speed test first. If you are comfortably above 25 Mbps and only one channel is affected, it is our source and we will fix it. If everything buffers at once, it is usually the local connection, the wifi or a VPN.

Do you keep my personal data?

We keep the minimum needed to run your line and support it. The privacy policy page sets out exactly what is stored and for how long.

Still not sure?

Ask the question directly, or skip the reading and test the service yourself for 24 hours.